Cancellation & Refund Policy

Effective date: 9 November 2026

This Cancellation and Refund Policy applies to courses and training services purchased from Grandiose Tech through grandioseedu.com, an invoice, payment link or another authorised channel. It should be read with our Terms and Conditions. Nothing in this Policy limits a cancellation, refund or other remedy that cannot lawfully be excluded under Kenya’s Consumer Protection Act, 2012 or other applicable law.

1. Before you enrol

Please review the course description, prerequisites, format, schedule, fees, access period and certificate requirements before paying. Contact support@grandioseedu.com if you need clarification. During online checkout you should have an opportunity to review and correct your order before confirming it, and we will provide an order or enrolment confirmation.

2. If Grandiose Tech cancels a course

If we cancel a paid course or cohort and cannot provide it within a reasonable time, you may choose:

• a place in a suitable rescheduled cohort;
• transfer to another course of equal value, with any price difference agreed in advance;
• credit valid for 12 months; or
• a full refund of the amount paid for the cancelled course.

If an instructor, session time or delivery date changes but the course can still be delivered substantially as described, we will give reasonable notice and offer an appropriate alternative. A refund will be available where the change is material and you reasonably cannot attend the alternative.

3. Learner cancellation of live or instructor-led training

Unless a course page or written corporate agreement provides more favourable terms, the following standard terms apply:

• Seven or more calendar days before the scheduled start: 100% refund of course fees paid.
• Three to six calendar days before the scheduled start: 75% refund, or a one-time transfer to another available cohort without a transfer fee.
• Less than 72 hours before the scheduled start: 50% refund, or a one-time transfer subject to available space.
• After the course has started: fees are normally non-refundable for change of mind, but we will consider a proportionate refund, credit or transfer where a serious documented circumstance prevents participation and where no substantial course benefit has been received.

A learner who does not attend without cancelling is not entitled to a refund, but may request discretionary transfer or credit. Any mandatory right under Kenyan law remains unaffected.

4. Self-paced courses and digital content

You may request a change-of-mind refund within seven calendar days after purchase if you have not completed more than 10% of the course, downloaded substantial restricted materials, attempted a graded assessment or generated a certificate. Once substantial digital content or learning benefit has been used, a change-of-mind refund may be reduced or refused to the extent permitted by law.

If the course is materially defective, significantly different from its description, or cannot be accessed because of a problem within our reasonable control, contact us promptly. We will first try to correct access or provide an equivalent service. If we cannot remedy a material problem within a reasonable time, we will provide an appropriate replacement, credit or full or proportionate refund.

5. Internet and remote agreements

For an internet or remote agreement, you retain any cancellation right available under the Consumer Protection Act, 2012, including rights that may arise if required information, an opportunity to review and correct the agreement, or a required copy of the agreement was not properly provided. This Policy does not replace those statutory rights.

6. Transfers and substitutions

A request to move to another cohort should be made at least 72 hours before the start date. One transfer may be allowed without charge, subject to availability, and the replacement cohort should normally begin within six months. Further transfers may be declined or may require payment of a reasonable, disclosed administrative cost.

Corporate clients may substitute a learner before a course starts by providing the replacement learner’s details and ensuring there is a lawful basis to share them. Substitution after access to personal accounts or substantial materials is subject to our approval. Individual enrolments are otherwise personal and non-transferable.

7. Promotional, bundled and discounted purchases

Refunds for a bundle are calculated on the unused portion after deducting the normal price of courses already started or completed, but never in a manner that removes a mandatory consumer remedy. A free bonus has no separate cash value. Where a discount depended on purchasing multiple courses, a refund may be recalculated using the price that would have applied to the retained courses, provided this was disclosed and is lawful.

8. How to request a cancellation or refund

Email support@grandioseedu.com with:

• your full name and the email or phone number used for the order;
• the course name, order or invoice number and payment date;
• the reason for the request and preferred remedy; and
• proof of payment and any relevant supporting information.

The request date is the date we receive a complete email or written request. Do not send card PINs, M-Pesa PINs, passwords or one-time codes.

9. Review and processing time

We aim to acknowledge a complete request within five business days and communicate a decision within ten business days. Approved refunds are initiated within 14 business days, or sooner where required by law. Banks, card schemes and mobile-money providers may take additional time to display the credit.

Refunds are normally returned to the original payment method and payer. We may request reasonable identity or payment verification to prevent fraud. Currency conversion, bank or gateway charges outside our control may affect the final amount only where they were disclosed, actually incurred and may lawfully be deducted.

10. Payment disputes and chargebacks

Please contact us first so we can investigate an unrecognised, duplicate or incorrect charge. A chargeback does not remove obligations for Services already lawfully supplied. We may provide relevant order, access and communication records to the payment provider, consistent with our Privacy Policy.

11. Corporate and customised training

A signed proposal or corporate training agreement may contain different cancellation milestones because instructors, venues or custom materials are reserved in advance. Those written terms apply to the corporate booking, but they do not exclude mandatory rights under Kenyan law.

12. Complaints

If you disagree with a decision, email legal@grandioseedu.com and include the earlier correspondence. We aim to complete an internal review within 30 days. You may also pursue any remedy available through the Competition Authority of Kenya or a competent Kenyan court.

13. Contact

Grandiose Tech
Office S16, Seniors Park
Naivasha Road, Nairobi, Kenya
Refund support: support@grandioseedu.com
Complaints: legal@grandioseedu.com