Effective date: 9 November 2026

These Terms and Conditions govern access to and use of grandioseedu.com, our learning platform, online and instructor-led courses, workshops, assessments, certificates, learner communities and related support services (together, the “Services”). The Services are provided by Grandiose Tech, Office S16, Seniors Park, Naivasha Road, Nairobi, Kenya (“Grandiose Tech”, “we”, “us” or “our”).

1. Acceptance of these Terms

By creating an account, placing an order, enrolling in a course or using the Services, you agree to these Terms, our Privacy Policy and our Cancellation and Refund Policy. Before an online purchase is completed, you will be given an opportunity to review the course, price and order details and to correct errors. Your order confirmation and these policies form part of your agreement with us. Nothing in these Terms limits rights that cannot lawfully be excluded under the Constitution of Kenya, the Consumer Protection Act, 2012 or other applicable Kenyan law.

2. Eligibility and learner accounts

You must provide accurate, current and complete information and keep your login credentials secure. You are responsible for activity conducted through your account and must notify us promptly at support@grandioseedu.com if you suspect unauthorised access. Learners under 18 must have the consent and supervision of a parent or lawful guardian. We may request reasonable information to verify identity, eligibility or payment, subject to our Privacy Policy.

3. Course descriptions and enrolment

We aim to describe each course accurately, including its objectives, level, format, duration, prerequisites, fees and any certificate requirements. Course pages and written proposals may contain programme-specific terms. If programme-specific terms conflict with these Terms, the programme-specific terms apply only to that programme, except where they reduce a mandatory consumer right.

Enrolment is confirmed when we accept payment or issue a written confirmation. Access is personal to the enrolled learner and may not be shared, resold or transferred without our written approval. A certificate confirms completion of the stated Grandiose Tech programme; it is not an academic degree or professional licence unless the course page expressly states accreditation by an identified body.

4. Fees, taxes and payment

Unless stated otherwise, prices are displayed in Kenyan Shillings (KES) and include or exclude taxes as indicated at checkout. We may accept M-Pesa, card, bank transfer or other methods shown at checkout. Third-party payment providers process payment credentials under their own terms and privacy notices. We do not intentionally store full card numbers or security codes.

You authorise us and our payment providers to process the amount shown before you confirm the order. We may suspend access for a reversed, disputed, fraudulent or overdue payment after giving reasonable notice where practicable. Price changes do not affect an order already accepted, except to correct an obvious error that we bring to your attention before providing the course.

5. Cancellations, refunds and course changes

Our Cancellation and Refund Policy explains learner cancellations, transfers, refunds and processing times. It forms part of these Terms. Any cancellation right available under Kenyan law remains unaffected.

We may reschedule an instructor, session or delivery date where reasonably necessary. We will give affected learners reasonable notice and offer a suitable replacement, transfer, credit or refund as described in the Refund Policy. If we cancel a paid course and no suitable alternative is accepted, we will refund the affected course fee.

6. Learner responsibilities and acceptable use

You agree to participate respectfully and lawfully. You must not:

• share account access, recordings, course files, assessments or paid materials without permission;
• copy, sell, upload, broadcast or commercially exploit course content;
• harass instructors or learners, publish another person’s personal information, or submit unlawful, defamatory, discriminatory, obscene or threatening content;
• cheat, impersonate another learner, falsify identity or certificates, or interfere with assessments;
• introduce malware, probe security, scrape the platform, bypass access controls or use the Services for fraud or any activity prohibited by Kenyan law; or
• record a live class without the prior consent of Grandiose Tech, the instructor and affected participants.

We may remove content or suspend access where reasonably necessary to protect learners, systems, intellectual property or legal compliance. Where appropriate, we will explain the reason and provide an opportunity to respond.

7. Intellectual property

The website, platform, curriculum, videos, slides, exercises, code examples, graphics, trademarks and other materials supplied by Grandiose Tech or its licensors are protected by Kenyan and international intellectual-property laws. Subject to payment and compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use course materials for your own learning during the stated access period. No ownership rights are transferred.

You retain ownership of original assignments, code and other content you submit. You grant us a limited licence to host, copy, display and assess that content only as needed to provide, secure and improve the Services, comply with law and maintain academic records. We will not use an identifiable learner submission for public marketing without consent.

8. Privacy and communications

We process personal data in accordance with the Data Protection Act, 2019, applicable regulations and our Privacy Policy. Operational messages about an enrolment, payment, schedule, security or support request are part of the Services. Marketing messages are sent only where permitted by law; you may opt out at any time without losing access to purchased Services.

9. Third-party services and links

The Services may use independent providers for payments, video conferencing, cloud hosting, analytics, communications and learning tools. Their services may be governed by separate terms. We select providers with reasonable care but do not control independent third-party sites. A link does not imply endorsement.

10. Availability and educational outcomes

We use reasonable skill and care to provide the Services substantially as described. Internet, device and electricity access remain the learner’s responsibility. We do not guarantee uninterrupted availability, examination results, employment, promotion, income, immigration outcomes or acceptance by a third party. Nothing in this section excludes an express promise made in writing or a statutory consumer remedy.

11. Liability

To the fullest extent permitted by Kenyan law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. Our aggregate liability arising from a paid course will not exceed the amount paid for that course, except where the law requires otherwise. We do not exclude or limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of data-protection obligations, or any liability or consumer right that cannot lawfully be excluded.

12. Suspension and termination

You may stop using the Services at any time, subject to payment and cancellation obligations. We may suspend or terminate access for a material breach, unlawful activity, non-payment or serious risk to another person or our systems. Where the issue can reasonably be corrected, we will normally give notice and an opportunity to remedy it. Clauses concerning payment, intellectual property, privacy, liability and dispute resolution survive termination where applicable.

13. Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including severe weather, natural disaster, epidemic, civil disturbance, government action, widespread telecommunications failure or prolonged utility outage. We will take reasonable steps to minimise disruption and will offer rescheduling, credit or refund where required by the Refund Policy or Kenyan law.

14. Complaints and dispute resolution

Please first contact legal@grandioseedu.com with your name, order or course details, the issue and the remedy requested. We aim to acknowledge complaints within five business days and provide a substantive response within 30 days.

These Terms are governed by the laws of Kenya. If a dispute is not resolved through our complaint process, the parties should first attempt good-faith negotiation or mutually agreed mediation. Either party may then use a competent Kenyan court or another lawful dispute-resolution process. Consumers may also use remedies available through the Competition Authority of Kenya, the Office of the Data Protection Commissioner or another competent regulator. Nothing in this clause restricts a statutory right to seek urgent or other relief.

15. Changes, severability and entire agreement

We may update these Terms to reflect changes in law, technology or the Services. Material changes apply prospectively and will be notified on the website or through an appropriate communication. If a provision is unenforceable, it will be limited or removed only to the extent necessary; the remaining provisions continue. These Terms, the referenced policies and applicable programme-specific terms constitute the agreement between you and Grandiose Tech concerning the Services.

16. Contact

Grandiose Tech
Office S16, Seniors Park
Naivasha Road, Nairobi, Kenya
Email: info@grandioseedu.com
Support: support@grandioseedu.com
Legal and complaints: legal@grandioseedu.com