Refund Policy for Grandiose Tech

At Grandiose Tech, we prioritize your satisfaction and strive to provide a seamless learning experience. Our refund policy is designed to be fair and transparent.

1. Eligibility for Refund

1.1. Full Refund:
You are eligible for a full refund if you request it within 14 days of your course purchase and have not accessed more than 20% of the course content.

1.2. Partial Refund:
If you have accessed between 20% and 50% of the course content, you may qualify for a partial refund. The amount refunded will be determined based on the percentage of the course completed.

1.3. No Refund:
No refunds will be issued if:

• You have accessed more than 50% of the course content.
• The refund request is made after 14 days from the date of purchase.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Email Us: Send an email to support@grandioseedu.com with the subject line “Refund Request – [Your Order Number]”.
2. Provide Details: Include your name, course name, order number, and reason for requesting a refund in the email.
3. Submit Request: Ensure your refund request is submitted within 14 days of your purchase date.

3. Refund Process

Once we receive your refund request, we will:

1. Review Your Request: Evaluate your eligibility based on our refund policy.
2. Confirmation: Send you an email confirming receipt of your refund request and informing you of the outcome within 7 business days.
3. Processing: If approved, process the refund to your original method of payment within 14 business days. The time frame for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Courses purchased during a promotional offer or at a discounted price.
• Courses where more than 50% of the content has been accessed.
• Downloaded course materials.

5. Exceptions

We understand that exceptional circumstances may arise. In such cases, we will review refund requests on a case-by-case basis to ensure fairness and customer satisfaction.

6. Contact Us

If you have any questions or require further assistance regarding our refund policy, please contact us:

• Email: support@grandioseedu.com
• Phone: +254 – 707974148
• Address: SPINE BUILDING, SPINE ROAD, NAIROBI NJIRU DISTRICT KAYOLE P.O BOX 984, 00518

Thank you for choosing Grandiose Tech for your learning journey. We are committed to providing valuable educational resources and excellent customer service.

Note: Grandiose Tech reserves the right to update or modify this refund policy at any time without prior notice. Please refer to our website for the most current version of our policies.